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Our vision

Our vision is to provide you with the highest quality of cleaning and housekeeping possible. With a focus on continuous improvement and safety, you'll be sure to get a clean that you're happy with, every time. We love feedback, so please don't hesitate to have your say via messaging one of our social media accounts, or via text.
Immaculate Housekeeping is dedicated to it's clients, after all, you're the reason we're able to continue to grow. Customer service and building relationships with our clients is one of our top priorities, to ensure you're not only happy with your clean, but your cleaner too.

Why choose us?

100%

Attention to detail. From thank you cards, to toilet paper and tea towel folds. We go the extra mile

4+

Years of professional cleaning experience in leadership, domestic and commercial cleaning roles.

100%

Dedication to eco friendly options for those who prefer, or locals with septic tanks.

Our mission

At Immaculate Housekeeping, our mission is simple, we want to provide you with the highest quality of housekeeping services around. We are committed to delivering impeccable results, attention to detail, and outstanding customer service.
  • Deliver impeccable results and attention to detail
  • Ensure outstanding customer service
  • Utilize high-quality products and expert techniques
  • Build long-term relationships based on trust and reliability
  • Dedication to complete satisfaction

Do you need Housekeeping Services?

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All the boring stuff (T's& c's, policy)

These terms and conditions apply only to residential/domestic cleans and not to commercial or contract clients. Cleans conducted in an office space or workplace will require seperate documentation containing different terms and conditions, which will be sent to the company or workplace, and signed by a representive of said company or workplace.
Cancellation, pricing & Payment
As some of you may know, running a small business can be challenging, so if a cancellation occurs within 48 hours of your booking time, a fee of $48.75 (25% of basic clean price) will be applied. This is due to the possibility of us not being able to fill your booking slot. Please note that our prices for our basic cleans and deep cleans are estimates. A quote can be arranged through email or text. Basic cleans and deep cleans prices are approximated on a standard 3-4 bedroom, 2 bathroom, 1-2 living area home. Prices may differ to be more or less than the approximate cost depending on number of bedrooms, bathrooms & living areas or butlers kitchens, larger/smaller house sizes and condition of the property. Invoices are sent via email shortly after the clean & payments are to be made within 7 days of the invoice date. After this 7 day period, if payment has not been made, an initial late payment fee of $50.00 will be applied, and again for every 7 days of payment being missed. Late payments will be sent via email as a seperate invoice. In cases such as a large deep clean or an end of lease clean, a deposit may be required. This amount will usually be 50% of the quoted price, however can vary depending on the location, size of property, extra equipment needed or unusual circumstances. We will notify you in your quotation email if a deposit is required, and this payment should be made no later than 72 hours prior to the scheduled clean. Failure to make this deposit payment may result in cancellation and services will not be conducted.
Sickness Policy
Immaculate Housekeeping wishes to protect not only our health and safety, but yours too. In the instance that Immaculate Housekeeping staff are unwell due to sickness, especially that of a contagious nature, we will do everything in our efforts to eliminate the risk of sickness spreading into your home. If another staff member is not available to complete the clean instead, cancellation or rescheduling of the proposed clean maybe needed. In the instance that you or any member of your household is feeling unwell with any symptoms of a contagious sickness or disease on days leading up to your scheduled clean, please inform us as soon as possible so that we can arrange alternate options for your proposed clean. This policy is in place to protect Immaculate Housekeeping staff and their wellbeing, along with their families. We ask that a minimum of 24 hours notice be provided to us, please refer to our 'Cancellation, Pricing & Payment' policy.
Safety Policy
Wherever possible, it is expected that prior to our arrival we have a safe and comfortable environment to work in. Any dishes should be cleaned and put away, or stored in dishwasher (unless dish cleaning extra is purchased), floors to be clear of clutter and bathroom/kitchen floors dry. This is to not only ensure our safety, but also to ensure we are able to do the best clean we can. On days where weather exceeds 28º, please be so kind as to leave your air conditioner on a reasonable temperature. Air conditioner can be turned off on our departure at your request. If you purchase a deep clean or request your bed to be made with your clean sheets, please place the clean sheets you would like on a bedside table or dresser (don't worry, we will send you a text message reminder the night before your scheduled clean). During your clean, Immaculate Housekeeping will not move any heavy items or furniture, unless prior arrangements have been made. This is to protect both our staff, and your home and its contents. Heavy items include but are not limited to: couches, dining tables, refrigerators/freezers, beds, bedside tables, dressers, large mirrors, buffet tables, TV units etc. Where possible, we can attampt to clean behind these large items during a deep clean provided there is a large enough gap for us to complete the task safely, alternatively, if you would like the floor/skirtings/walls under or behind these furniture items cleaned, please make us aware and have the items moved prior to our arrival.
Complaint Handling Policy
At Immaculate Housekeeping, we strive for complete satisfaction, however in the rare instance that you are not 100% satisfied with your clean with us, we will do our best to rectify any issues. Please make us aware of any issues within 24 hours of the clean being completed for us to take adequate action, any longer than this we cannot take responsibility of the condition of the property. Photos in some instances may be required while making your complaint. Complaints will be handled on a case by case basis, and outcomes may differ.
Access to the property
If you will not be home for the scheduled clean time or will be unable to answer the front door, it is required that we have safe access to the property. This can be arranged on a case-by-case basis (as we are a small, local business), however we recommend any of the following: ∙Leaving back door unlocked (if comfortable to do so) ∙Hidden spare key (e.g under third plant pot from the left, underneath rubbish bin) ∙Spare key within a pin-code lock box Rest assured, whichever option you choose is 100% confidential and secure. Lastly, please advise prior to our first arrival of any dogs, cats, or anyone/anything who may not be expecting our arrival, to ensure comfort and safety of both your family and ours. Any failure to provide access to the property, resulting in us not being able to enter the home at the time of the scheduled clean will incur a cancellation fee of $48.75 (25% of basic clean price).